Elevate your customer service experience with a platform that brings together voice, text, artificial intelligence, and human operations
With Olos, you can structure customer service as a continuous operation, connecting channels, automation, data, and control to increase efficiency, consistency, and the capacity to evolve.
Some of our clients
How can solutions integrated with Olos elevate your customer service?
Olos organizes channels, automation, operations, and data in a single platform to turn interactions into a continuous, controlled operation.
Productivity across every channel
Olos Text, Olos Inbound, and Olos Dialer.
Automation, Personalization, and Scale
ADA and Locator.
Intelligence and decision-making
Olos Analytics and Olos JourneyX.
Infrastructure with Security and Scale
Olos Cloud.
Olos brings together voice, text, artificial intelligence, and human operations in a single platform
With Olos, you structure customer service as a continuous operation, connecting channels, automation, management, and data to operate with more consistency and control.
Talk to our specialistsDay-to-day operations management and monitoring, with more predictability and clarity.
A full range of tools to oversee campaigns, systems, and staff.
An application focused on text communication
WhatsApp, RCS, SMS, and Webchat managed through an interface built for text communications.
Digitalization with Artificial Intelligence
Operational efficiency powered by our AI voice bots, combining scale with personalized service.
Business Intelligence
Artificial intelligence combined with speech analytics to produce valuable business insights.
The platform in action
ADA (Advanced Digital Agent)
ADA uses the best of speech-to-text transcription and artificial intelligence to deliver service digitalization in a more natural, fluid, and flexible way, opening up a whole new world of opportunities for customer service operations.
- AI in Action, Applied Intelligently
- Omnichannel engagement
- Lower costs, greater results
Olos Locator
Locator is an ADA fully focused on finding the target person, using artificial intelligence and a true omnichannel approach to maximize effective contacts for service operations, optimizing human resources to the fullest.
- Major increase in the number of RPCs in outbound operations
- Automatic omnichannel engagement
- Better results with fewer people
Olos Analytics
Olos Analytics is a solution that applies AI to a powerful set of operational and behavioral analysis capabilities to strengthen decision-making, turning data into effective actions for your business.
- Deeper understanding of interaction behavior and content
- Analysis spectrum expanded to every interaction
- Artificial intelligence turning customer service data into possibilities
Olos JourneyX
Olos JourneyX connects operational, business, and external data in the cloud to orchestrate hyper-personalized omnichannel journeys, with unlimited resources to drive possibilities and results.
- Full application customization
- Secure, flexible environment with 100% Data Privacy and compliance
- Agnostic, unlimited applications
Olos Text
Olos Text revolutionizes business communication by automating text interactions, bringing speed and efficiency to customer service.
- Exclusive integration and features for WhatsApp communication
- SMS, RCS, Webchat, and email in digital and human applications
- Certified Meta broker
Olos Cloud
Olos Cloud boosts your business performance with a highly scalable, stable, and secure infrastructure, ensuring reliable performance and access along with robust protection for your data in the cloud.
- Private Cloud
- 24x7 proactive infrastructure monitoring by Olos
- Your Olos platform always on the latest version, with no limits to growth
Olos Dialer
A multi-award-winning outbound solution that combines precise control, detailed monitoring, unmatched call classification, and comprehensive reporting. More than that, Olos brings together omnichannel resources with powerful tools to build activation strategies, delivering better operational results than the competition.
- Preview, Power and Predictive dialing
- Reports and a graphical interface for building strategies.
- Ongoing support from Olos for your outbound operation.
Olos Inbound
Olos Inbound redefines customer service with a structured system that efficiently manages inbound calls, offering rigorous control, quality monitoring, and detailed reporting, all designed to maximize productivity and customer satisfaction in every interaction.
- Universal blending. Every position in Olos can handle Inbound, Outbound, or both.
- Recording included on 100% of calls
- Smart Callback so no customer goes unanswered, even at peak demand
Olos Multimedia
Olos Multimedia consolidates information and resources so your agents can interact with customers with as much data as possible, expanding possibilities across voice, text, and video communications through a single CRM fully integrated with the Olos platform.
- Multi-channel support across voice and text.
- Interaction history
- Multilevel disposition
- Form customization
Ready to transform your results?
Talk to our experts and discover the best strategy for your operation.