Offering excellence in customer service has ceased to be a differentiator and has become a strategic necessity in businesses across various sectors for several years now.

However, in today’s highly competitive market, implementing omnichannel strategies and digital service solutions is increasingly important for companies.

Regardless of the segment, it is necessary to serve and delight your customers while optimizing resources and increasing operational efficiency.

It is certainly a challenging scenario. But throughout our experience, we can say that it is possible to enhance your customer experience and achieve great results for your business, whatever your market.

Olos Tecnologia serves companies in various segments, always thinking about the best strategy with a personalized journey for each customer and each operation.

Here are some of the sectors where Olos Tecnologia’s solutions are present:

Financial market

Financial service consumers are increasingly demanding in terms of customer service and relationship with the institution. The experience and integration of the journey across multiple channels is a differentiator for maintaining customer loyalty.

Therefore, solutions that streamline and enable service management with the support of technology and humanization are essential in this sector.

OlosChannel, for example, is an omnichannel service solution that is personalized and focused on providing an innovative experience for your customer. Learn more!

Services

One of the sectors in which a good customer service experience has the greatest impact on a company’s ability to stand out and generate more results is services. After all, relationships are essential to keeping customers close and, above all, satisfied.

In areas such as tourism and hospitality, having an efficient and modern strategy to understand the customer journey and thus delight them will make all the difference.

In this sense, an ideal solution is Journey X!

This is because the platform allows you to use operational and business data to develop fully customized omnichannel journeys with the various resources of Olos Tecnologia.

Retail

Building customer loyalty is the goal of every retail company. To achieve this, more than just fast, quality service, you need to ensure a personalized experience that facilitates the shopping journey.

An omnichannel journey will provide a seamless shopping experience, allowing customers to search online, buy in-store, or vice versa.

Chatbots and Digital Agents can offer instant support for questions about products, order status, and more. Olos’ Digital Agent enables an intelligent and efficient customer service automation strategy!

Health

Whether scheduling appointments, answering questions, or providing customer service, omnichannel solutions facilitate the operation of hospitals, laboratories, and clinics, providing even more convenience to patients.

For receptive customer service, for example, we have an ideal and innovative solution that can be customized for each operation. Learn more here!

Telecommunications:

Fast and objective customer service makes a big difference in staying ahead of the competition in a market like telecommunications.

By using intelligent technology at all points of contact with the customer, whether in technical problem management, sales, or plan changes, it is possible to achieve better results and relationships.

The solutions from Olos Tecnologia complement each other and allow you to create unique journeys with easy management focused on the intelligent use of data. Therefore, they are ideal for businesses seeking to offer the best experience in this competitive market.

Who is Olos Tecnologia?

In the market since 2010, Olos Tecnologia is a 100% Brazilian company founded by Paulo Godoy to develop solutions that enhance the relationship between companies and customers.

With over 200 employees, it is already present in Latin America, Central America, North America, and Europe.

Olos seeks continuous improvement through innovation and technology and the collaboration of a technically oriented, business-focused team!